Are you an ARLA-qualified professional with a keen eye for detail and a passion for ensuring industry compliance? We are seeking a responsible, accountable and diligent individual to take on the role of Compliance/ Property Manager, where you will play a crucial part in maintaining the highest standards of regulatory adherence within our business.
Key Responsibilities:
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Oversee and manage compliance across the business, including continuous monitoring of AML, H&S, GDPR, EICR, PAT, Gas Safety etc.
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Coordinate, supervise, and maintain records of regulatory and safety certificates, registrations, and memberships in alignment with industry guidelines and company procedures.
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Monitor deposit registrations and facilitate alternative schemes when necessary.
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Approve new contractors onto the company's preferred supplier lists and ensure they are compliant and registered with regulatory bodies.
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Address queries from the team, focusing on complex, difficult, or legal matters, and escalate to relevant experts as needed.
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Provide basic accounting reports for the Head of Lettings and the Director on a monthly basis.
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Increase property management portfolio
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Exceed both office and individual service and accuracy standards.
The Role - Process & Procedures:
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Conduct checks as defined by policies to ensure standards are met.
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Prepare periodic compliance reports with findings and recommendations for improvements.
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Immediately escalate instances of breached regulation and take corrective action.
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Support contractors in providing necessary information and certification.
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Maintain and utilise office systems effectively.
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Offer compliance-oriented administration support to other teams within the company.
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Comply and assist with lettings administrative procedures, legal requirements, and industry standards.
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Deal with deposit registration and deposit disputes.
Team Management:
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Train, coach and ensure the teams follow compliance across all key areas.
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Focus on delivering an effective and consistent level of service, operating within agreed processes and timescales.
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Drive, implement, and continually reinforce processes and systems for efficiency and improvement.
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Monitor performance against targets, taking appropriate actions to improve individual and team performance.
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Ensure service standards are met and address issues of underperformance.
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Provide motivation, focus, and direction to the team.
Person Specification:
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Proven estate agency experience either in lettings or property management
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Strong administrative skills with acute attention to detail.
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A focused self-starter with a willingness to pick up new tasks.
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Organised and diligent, able to take ownership of tasks.
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Strong people management and organisational capabilities.
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Proactive problem solver.
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Ability to work independently, meet tight deadlines.
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Remains calm and positive under pressure.
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Excellent communication skills.
Salary - subject to experience £35-40,000 p/a
To apply please contact Sham Gopal - sham@interlet.com
